Privacy Policy

Information we collect

We collect information you choose to provide, such as your name, phone number, email, location, qualification, course interest and message.

• Enquiry and counselling details
• Community questions and optional private contact details
• Basic technical and analytics data when analytics is enabled

How information is used

Information is used to respond to enquiries, provide requested counselling, moderate community submissions, improve website content and protect the service from misuse.

• We do not sell personal information
• Private community contact details are not published
• Marketing communication requires an appropriate basis or consent

Storage and security

Reasonable technical and organizational safeguards are used, including restricted admin access, encrypted connections and controlled database access. No internet system can be guaranteed completely secure.

Retention and deletion

Enquiry records are retained only as long as reasonably required for counselling, legal, security and operational purposes. You may request correction or deletion, subject to applicable legal requirements.

Third-party services

Phone, WhatsApp, email, hosting, analytics and security providers may process limited information when you choose to use those services. Their respective privacy terms also apply.

Your choices

You may decline optional information, ask what data we hold, request correction or deletion, and stop promotional communication at any time by contacting us.